What to Expect When You Visit FAQ

Q: What can I expect when I visit?

A: We are offering 30 minute Express Browsing and limited computer use by appointment.

Q: Can I make an appointment for my household/family or just myself?
A: You can make an appointment for you and your family to visit in the same 30 minute allotment. Please tell us when you call how many people you will be bringing so we can take that into consideration as we schedule more appointments.  Drop-ins for Express Browsing are welcome.


Q: Can I use a public computer?

A: Computers will be limited to 45 minute sessions, once per week.

Please bring change or dollar bills if you need to print documents.
- The print payment machine will not take bills larger than $5.00.
- Library staff will not be able to make change.
- Library staff will be able to accept credit card payments for print jobs costing more than $5.00.

Please let us know when you call to make your appointment that you need to use a computer and if you need to bring a person to assist you. Library staff will not be able to safely help you at this time.

Q: Are there computers available for drop-in users?

A: Yes, there will be one computer available for walk-in use. Each person using the computer is allowed 45 minutes to use the computer. Because there maybe a wait time for walk-ins, it is always best to try to make an appointment first. 

The procedures for drop-in computer use will be the same as for the patrons who have made appointments.  

Q: How long can I be in the library?
A: Appointments are for 30 minutes for Express Browsing and 45 minutes for computer use. After that time you will need to leave and schedule another appointment for another time. Please tell us if you think that you will need more than 45 minutes on the computer, we can make accommodations if needed.


Things to consider:

Q: Do I need to wear a mask?

A: Masks must be worn at all times by unvaccinated folks ages 5 and up. Scarves, masks with holes, and costume masks are not acceptable coverings. If you do not have a mask, one will be provided for you by the library for your visit. If you are not able to wear a mask, you may use our low and no-contact services such as Express Holds Pickup and receive assistance over the phone or via email.

Q: What about children?

A: Unvaccinated kids need to wear a mask unless they are under the age of 5. Parents and caregivers are responsible for their children’s safety and behavior. Children under 7 must be supervised by a parent or a responsible caregiver (age 12 or older) at all times while at the library. Children under 4 must always stay with their caregiver or parent.

Q: Can I work/study in the library?

A: No seating or mingling will be available during this current phase. Appointments are for Express Browsing (selecting books and check out) and limited computer use only.  

Q: Can I eat or drink?

A: No, not at this time. If you need to eat or drink please leave the library and return another time. Please finish all beverages before entering the library.

Q: Will restrooms be available?

A: The bathrooms in the lobby and the family restroom in our children's area will be available. Restrooms are cleaned once daily, in the morning before opening.

Children's Library Questions:

Q: Do my children need to wear a mask?

A: Masks must be worn at all times by unvaccinated folks ages 5 and up. 

Please remember, parents and caregivers are responsible for their children’s safety and behavior. Children under 7 must be supervised by a parent or a responsible caregiver (age 12 or older) at all times while at the library. Children under 4 must always stay with their caregiver or parent.

Q: Will the  toys and play area be available?

A: All toys, the play area, and seating are unavailable at this time.  

Q: Are the children's activities and computer available?

A: No, not yet.

Q: Will there be any in-person storytimes or programs? 

A: No, not at this time.  Virtual programs (Hub Club, Kid, and Teen) and Take and Make Kits will continue to be made available.

General Questions:

Q: What other safety measures are being taken?

A: The Library has been working with health officials to develop the best practices for creating a safe environment for both staff and community members. Our safety measures include limited computer use by appointment, requires the use of masks by patrons and social distancing of at least six feet between other patrons and staff, frequent cleaning and sanitizing of high-touch surfaces, plexiglass shields at the service desk, limited seating, and providing hand sanitizer for visitors.

Q: How long will Express Holds Pickup Service be available?

A: We will continue our Express Holds Pickup Service for as long as we are unable to open to full capacity.

Q: Can I return books, movies, and everything else?

A: Yes! We accept returns at the drop box located on the front of the building 24 hours a day, 7 days a week and have a book drop available just inside the library while open.

Q: What happens to returned books?

A: Books are no longer being quarantined and will be checked in daily.

Q: I miss the Friends Bookstore.  Is it open?

A: The Friends Bookstore is not available at this time.

Q: Are you accepting donations?

A: We are not accepting donations at this time.

Q: Are you accepting volunteers?

A: We are not accepting volunteers at this time. Teens who are interested in volunteering can join the Teen Volunteer Squad for virtual opportunities.

Q: Can I reserve the Meeting Room or a Study Room?

A: The Meeting Room and Study Rooms are not available at this time.

Q: Are there going to be storytimes or community events?

A: All in-person library events are cancelled until further notice, but we are offering a wide variety of virtual events (Hub Club, Kid, and Teen) and grab-and-go activity kits for children, teens, and adults (Take and Make Kits).

Q: I still have questions, but I don't feel comfortable coming to the library yet.

A: We can help! Contact us by phone or email so we can get you the answers you need. You are also welcome to schedule a phone (360-755-0760) or virtual consultation with one of our staff members by emailing us at blibrary@burlingtonwa.gov.

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