What to Expect When You Visit FAQ

Q: What can I expect when I visit?
A: We are now open for browsing, holds pickup, and computer use.

Q: Can I use a public computer?
A: Limited computers are now available. We are still trying to maintain social distance guidelines so if you need assistance, please bring someone to help you.

Please bring change or dollar bills if you need to print documents.
- The print payment machine will not take bills larger than $5.00.
- Library staff will not be able to make change.
- Library staff will be able to accept credit card payments for print jobs costing more than $5.00.

Q: How long can I be in the library?
A: We are still recommending quick browsing if you can but there are no time limits for the library.

Things to Consider:

Q: Do I need to wear a mask?
A: Masks must be worn at all times by all library visitors ages 5 and up. Scarves, masks with holes, and costume masks are not acceptable coverings. If you do not have a mask, one will be provided for you by the library for your visit. If you are not able to wear a mask, you may use our low and no-contact services such as Express Holds Pickup and receive assistance over the phone or via email.

Q: What about children?
A: All kids need to wear a mask unless they are under the age of 5. Parents and caregivers are responsible for their children’s safety and behavior. Children under 7 must be supervised by a parent or a responsible caregiver (age 12 or older) at all times while at the library. Children under 4 must always stay with their caregiver or parent.

Q: Can I work/study in the library?
A: Yes, there is now seating available throughout the library. Please try to maintain social distance during your work/study time at the library.

Q: Can I eat or drink?
A: Drinks with lids are OK in the library; food is not allowed.

Q: Are the restrooms open?
A: The restrooms in the lobby and the family restroom in our children's area are available. Restrooms are cleaned once daily, in the morning before opening.

Children's Library Questions:

Q: Do my children need to wear a mask?
A: Masks must be worn at all times by all library visitors ages 5 and up. 

Please remember, parents and caregivers are responsible for their children’s safety and behavior. Children under 7 must be supervised by a parent or a responsible caregiver (age 12 or older) at all times while at the library. Children under 4 must always stay with their caregiver or parent.

Q: Are the toys and children's area available?
A: Limited toys are now available in the children's area.

Q: Are the children's activities and computers available?
A: No, not yet.

Q: Will there be any in-person storytimes or programs? 
A: No, not at this time. Virtual programs (Hub Club, Kid, and Teen) and Take and Make Kits will continue to be made available.

General Questions:

Q: What other safety measures are being taken?
A: The Library has been working with health officials to develop the best practices for creating a safe environment for both staff and community members. Our safety measures include use of masks by all patrons and social distancing of at least six feet between other patrons and staff, frequent cleaning and sanitizing of high-touch surfaces, plexiglass shields at the service desk, limited seating, and providing hand sanitizer for visitors.

Q: How long will Express Holds Pickup Service be available?
A: Contact free services are available upon request.  Please call us at 360-755-0760 if you need to have your items brought to you outside.

Q: Can I return books, movies, and everything else?
A: Yes! We accept returns at the drop box located on the front of the building 24 hours a day, 7 days a week and have a book drop available just inside the library while open.

Q: What happens to returned books?
A: Books are no longer being quarantined and will be checked in daily.

Q: I miss the Friends Bookstore.  Is it open?
A: Yes, the Friends Bookstore in the lobby is now open.

Q: Are you accepting book donations?
A: We are accepting donations at this time. We accept newer items in excellent condition on behalf of the Friends of the Library.  

Q: Are you accepting volunteers?
A: We are not accepting volunteers at this time. Teens who are interested in volunteering can join the Teen Volunteer Squad for virtual opportunities.

Q: Can I reserve the Meeting Room or a Study Room?
A: The large meeting room and the smaller Gentry room are available; you can make reservations through the library website Study Rooms are not available at this time. 

Q: Are there going to be storytimes or community events?
A: All in-person library events are cancelled until further notice, but we are offering a wide variety of virtual events (Hub Club, Kid, and Teen) and grab-and-go activity kits for children, teens, and adults (Take and Make Kits).

Q: I still have questions, but I don't feel comfortable coming to the library yet.
A: We can help! Contact us by phone or email so we can get you the answers you need. You are also welcome to schedule a phone (360-755-0760) or virtual consultation with one of our staff members by emailing us at blibrary@burlingtonwa.gov.

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